Applications |
Customer Satisfaction
|
It
costs 10 times as much to attract one new customer as it does to retain
a current one. Customer satisfaction measures how pleased customers are
with the level of service they are receiving. Creating and maintaining loyal
customers should be the goal of every business. Customer satisfaction research
helps in identifying areas that could be adjusted to improve retention and
stimulate future sales volume.
|
New Product Development
|
All
companies should spare themselves the embarrassment of a failed product
by identifying whether their product will appeal to their targeted customer
early in the product development cycle. With applications such as concept
testing research, companies can avoid making costly mistakes for a relatively
modest investment. New product development research identifies whether line
extensions will cannibalize current sales, the potential customer likelihood
of purchasing or recommending this product, and the perceived advantages
and disadvantages from the perspective of the consumer.
|
Shopping Behavior
|
There is a lot more to shopping behavior than meets the eye. Advanced
Analytics will test cross-shopping/cross consideration patterns, why customers
buy, what they buy, when they buy, time frames when they buy, financing,
how they evaluate their shopping experiences, competitive feature ratings,
source of sales, and owner loyalty.
|
Awareness
|
Awareness
research seeks to highlight whether targeted customers have identified a
product or service in a general category. Research generates feedback on
marketing communication effectiveness and positioning. |
Trial
|
Trial
research seeks to test whether individuals have actually purchased the product
and gained some feedback from their experiences. This research is important
in identifying competitors and substitute products. |
Usage
|
Usage
research seeks to identify how often consumers buy products. This research
identifies demographic, heavy and light users and further allows the target
market to be developed. |
Retention
|
Retention
studies ask respondents about their level of loyalty to products or services.
Results allow for strategic planning in terms of forecasting sales, as well
as evaluating the effectiveness of current customer relationship management
efforts. |
Human
Resource Management |
A
company is only as good as its employees. Advanced Analytics HRM research
and consulting services have a number of applications to bring cohesion
and efficiency within an organization. Managers could identify how effective
their employees are within the work setting. Employees could express sentiments
about the communication channels within the organization and express potential
concerns without the threat of job security. A cohesive work environment
is a major factor in any workplace's success. |
Advertising
Effectiveness |
Advertising effectiveness research points out the impact of a marketing
campaign or promotion. It generates customer feedback on the potential
increase in brand awareness as a result of the advertisement exposure.
It also measures the influence the ad has made upon brand perception,
the impact of the ad's creative elements, and the consumer's potential
increase in purchase intent.
|
Labeling
& Packaging |
Labeling
and packaging analysis looks into the attractiveness or appearance of design
by gaining customer feedback and asking customers for the attributes they
see as necessary for the labeling of such a product, brand or service. |
Custom
Applications |
If
you have a specific problem in mind we will help to design a statistical
model that will aim to bring resolution. |
Industries |
Grocery
|
Supermarkets and drugstores are refocusing on key markets in an intensified
competitive environment. These retailers can never take their customers
for granted. The industry has created the need to fill in and capture
a greater percentage of current markets.
Advanced Analytics can provide measurement in terms of customer satisfaction
that will help identify areas relating to quality and value. Research
helps to identify broadening product lines, to identify remodeling needs,
to improve the shopping experience; and further develop stores and locations.
|
Food
Service |
In the highly competitive restaurant industry, operators are faced with
a number of battles. They must balance the maintained quality of their
product, retain employees, and control costs to ensure profitability.
Due to the direct interface between workers and customers, quality service
ultimately determines an establishment's success.
Advanced Analytics can produce analytical models to help measure, evaluate
and enhance service characteristics. Our expertise spans across all levels
from full service to self-service, casual dining to fast food, and fine
to eloquent dining.
|
Consumer
Goods |
As consumers have come to favor shopping at lower-priced, value-driven
retailers it becomes ever more important to examine the key elements of
tangible products.
Advanced Analytics helps manufacturers examine the look, feel, design,
usability, trialability and satisfaction of consumer goods and products.
|
Automotive |
Shrinking market shares and the acceptance of foreign vehicles have given
the United States an entirely new outlook in the automotive realm. Manufacturers
and retailers have been forced to become very customer oriented, while
at the same time trimming margins and costs.
The importance of purchase decisions, satisfaction, loyalty programs,
and dealer experiences gives way to a number of applications for research
and analysis. In order to retain market share automotive industry aficionados
need to understand the dynamics of their trade from the buyer to the supplier.
|
Health
Care |
The health care industry grows larger with the populations' demographic
transformation. It is important for organizations to support their missions,
visions, values, and strategies.
We can make suggestions for strategic fundraising teams as well as measure
patient and worker satisfaction. Advanced Analytics has an understanding
of health care concepts such as target groups, sub markets and business
operating plans. We have the ability to produce studies for any target
group, make conclusions and recommendations based on sound research and
ability to analyze data using appropriate and effective statistical applications.
|
Office
Furniture |
The
landscape of the office furniture industry has changed. No longer are firms
merely manufacturing chairs, desks and tables. Now they research, design,
manufacture and distribute entire office systems with related products.
Having roots in the Grand Rapids, Michigan area, Advanced Analytics staff
members have a strong knowledge of the industry and can help identify customer
satisfaction related inquiries through application of our advanced strategic
methods. |
Retail |
At
Advanced Analytics, we understand the distinct difference between retail
and business-to-business. Retail is a competitive, maturing industry. As
a result, many of the smaller chains have fallen because they failed to
satisfy customers. In order to remain competitive, retailers need to examine
how to compete amongst the large national chains and regional players that
garner most of the market share. |
Corporate Office
3462 Haleh Circle SE
Suite B
Grand Rapids, MI 49546
Office Phone: (616) 975-1998
Office Fax: (616) 975-1998
Cellular: (616) 540-5195
|
|
Email: Brian J.DiVita
|
|