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Customer Satisfaction

It costs 10 times as much to attract one new customer as it does to retain a current one. Customer satisfaction measures how pleased customers are with the level of service they are receiving. Creating and maintaining loyal customers should be the goal of every business. Customer satisfaction research helps in identifying areas that could be adjusted to improve retention and stimulate future sales volume.

 

New Product Development

All companies should spare themselves the embarrassment of a failed product by identifying whether their product will appeal to their targeted customer early in the product development cycle. With applications such as concept testing research, companies can avoid making costly mistakes for a relatively modest investment. New product development research identifies whether line extensions will cannibalize current sales, the potential customer likelihood of purchasing or recommending this product, and the perceived advantages and disadvantages from the perspective of the consumer.

 

Shopping Behavior

There is a lot more to shopping behavior than meets the eye. Advanced Analytics will test cross-shopping/cross consideration patterns, why customers buy, what they buy, when they buy, time frames when they buy, financing, how they evaluate their shopping experiences, competitive feature ratings, source of sales, and owner loyalty.

Awareness

Awareness research seeks to highlight whether targeted customers have identified a product or service in a general category. Research generates feedback on marketing communication effectiveness and positioning.

Trial

Trial research seeks to test whether individuals have actually purchased the product and gained some feedback from their experiences. This research is important in identifying competitors and substitute products.

Usage

Usage research seeks to identify how often consumers buy products. This research identifies demographic, heavy and light users and further allows the target market to be developed.

Retention

Retention studies ask respondents about their level of loyalty to products or services. Results allow for strategic planning in terms of forecasting sales, as well as evaluating the effectiveness of current customer relationship management efforts.
Human Resource Management A company is only as good as its employees. Advanced Analytics HRM research and consulting services have a number of applications to bring cohesion and efficiency within an organization. Managers could identify how effective their employees are within the work setting. Employees could express sentiments about the communication channels within the organization and express potential concerns without the threat of job security. A cohesive work environment is a major factor in any workplace's success.
Advertising Effectiveness

Advertising effectiveness research points out the impact of a marketing campaign or promotion. It generates customer feedback on the potential increase in brand awareness as a result of the advertisement exposure. It also measures the influence the ad has made upon brand perception, the impact of the ad's creative elements, and the consumer's potential increase in purchase intent.

Labeling & Packaging Labeling and packaging analysis looks into the attractiveness or appearance of design by gaining customer feedback and asking customers for the attributes they see as necessary for the labeling of such a product, brand or service.
Custom Applications If you have a specific problem in mind we will help to design a statistical model that will aim to bring resolution.
Industries Grocery

Supermarkets and drugstores are refocusing on key markets in an intensified competitive environment. These retailers can never take their customers for granted. The industry has created the need to fill in and capture a greater percentage of current markets.

Advanced Analytics can provide measurement in terms of customer satisfaction that will help identify areas relating to quality and value. Research helps to identify broadening product lines, to identify remodeling needs, to improve the shopping experience; and further develop stores and locations.

Food Service

In the highly competitive restaurant industry, operators are faced with a number of battles. They must balance the maintained quality of their product, retain employees, and control costs to ensure profitability.

Due to the direct interface between workers and customers, quality service ultimately determines an establishment's success.

Advanced Analytics can produce analytical models to help measure, evaluate and enhance service characteristics. Our expertise spans across all levels from full service to self-service, casual dining to fast food, and fine to eloquent dining.

Consumer Goods

As consumers have come to favor shopping at lower-priced, value-driven retailers it becomes ever more important to examine the key elements of tangible products.

Advanced Analytics helps manufacturers examine the look, feel, design, usability, trialability and satisfaction of consumer goods and products.

Automotive

Shrinking market shares and the acceptance of foreign vehicles have given the United States an entirely new outlook in the automotive realm. Manufacturers and retailers have been forced to become very customer oriented, while at the same time trimming margins and costs.

The importance of purchase decisions, satisfaction, loyalty programs, and dealer experiences gives way to a number of applications for research and analysis. In order to retain market share automotive industry aficionados need to understand the dynamics of their trade from the buyer to the supplier.


Health Care

The health care industry grows larger with the populations' demographic transformation. It is important for organizations to support their missions, visions, values, and strategies.

We can make suggestions for strategic fundraising teams as well as measure patient and worker satisfaction. Advanced Analytics has an understanding of health care concepts such as target groups, sub markets and business operating plans. We have the ability to produce studies for any target group, make conclusions and recommendations based on sound research and ability to analyze data using appropriate and effective statistical applications.

Office Furniture The landscape of the office furniture industry has changed. No longer are firms merely manufacturing chairs, desks and tables. Now they research, design, manufacture and distribute entire office systems with related products. Having roots in the Grand Rapids, Michigan area, Advanced Analytics staff members have a strong knowledge of the industry and can help identify customer satisfaction related inquiries through application of our advanced strategic methods.
Retail At Advanced Analytics, we understand the distinct difference between retail and business-to-business. Retail is a competitive, maturing industry. As a result, many of the smaller chains have fallen because they failed to satisfy customers. In order to remain competitive, retailers need to examine how to compete amongst the large national chains and regional players that garner most of the market share.

Corporate Office

3462 Haleh Circle SE
Suite B
Grand Rapids, MI 49546

Office Phone: (616) 975-1998
Office Fax: (616) 975-1998

Cellular: (616) 540-5195

Email: Brian J.DiVita

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