- Beginning with two disputing groups or individuals
- A trained, neutral third party listens to both sides
- A negotiated agreement is reached
- Formal legal documentation provides a solution
Role of the Mediator
- Examine facts and needs
- Defuse volatile emotions
- Encourage constructive communication
- Take into account all opinions and emotions
Benefits of Mediation
- Free! No court costs
- Confidential
- Flexible scheduling
- Helps maintain relationships
